Zendesk.com
AI-first service platform with self-improving agents for customer and employee support across all channels.
About
Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform. It enables organizations to resolve customer and employee requests faster and more accurately across email, messaging, live chat, phone, social, and help center. The platform unifies conversations, context, and workflows into one intelligent system with continuous learning capabilities, achieving up to 80% automation.
Core use cases
- Customer service ticket management and resolution
- AI-powered agent automation across voice and digital channels
- Employee service and internal IT support management
- AI type
- AI-native
- Primary product type
- Agentic Platform
- Secondary product type
- Vertical SaaS
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