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Aircall.io

AI-powered platform unifying voice, SMS, and messaging with intelligent agents and real-time coaching for customer communications.

About

Aircall is an AI-powered customer communications platform that brings together intelligent voice agents, automated workflows, and real-time coaching at scale. It unifies calls, SMS, WhatsApp, and messaging in one platform with 250+ integrations for CRM and helpdesk tools. The platform features AI Assistants that provide live coaching, transcription, and sentiment analysis during calls, plus AI Agents that autonomously handle routine inquiries 24/7 with escalation capabilities.

Core use cases

  • AI-powered voice agents for 24/7 customer support and routine inquiry resolution
  • Real-time AI coaching and transcription for sales and support teams
  • Automated CRM updates and follow-up task generation from call interactions
AI type
AI-native
Primary product type
Voice Agent
Secondary product type
Chatbot / Conversational AI

Product

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Market

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