Dialpad.com
AI-native agentic contact center platform automating customer service across voice, chat, SMS, and email at enterprise scale.
About
Dialpad is an AI-native, agentic platform for omnichannel contact center and business communications. It automates customer interactions (scheduling appointments, processing orders, handling refunds) with instant autonomous resolution across voice, chat, SMS, and email, enabling enterprises to scale customer experience while reducing agent workload and training time. The platform integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, and others, offering enterprise-grade security (SOC 2 Type II, HIPAA, GDPR, ISO 27001/27017/27018) with PII redaction, immutable audit logs, and role-based access.
Core use cases
- Autonomous customer service and support resolution (appointments, orders, refunds)
- Omnichannel contact center scaling (voice, chat, SMS, email)
- Conversation intelligence and workflow automation
- AI type
- AI-native
- Primary product type
- Voice Agent
- Secondary product type
- Agentic Platform
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