Customer.io
AI-powered customer engagement platform that unifies data, messaging, and automation across email, SMS, push, and in-app channels.
About
Customer.io is a data-driven customer engagement platform trusted by 9,000+ brands to deliver personalized customer journeys across all channels. It combines unified data management, multi-channel orchestration (email, SMS, push, in-app, WhatsApp), and an AI Agent that builds and optimizes campaigns from natural language prompts. The platform enables lifecycle marketing, customer retention, onboarding, and cross-sell strategies with features including journey automation, AI-powered segmentation, send-time optimization, and predictive engagement scoring.
Core use cases
- Lifecycle marketing and customer retention via data-driven personalization
- Cross-channel campaign orchestration and automation (email, SMS, push, in-app)
- AI-assisted journey building and performance analysis using natural language prompts
- AI type
- AI-enabled
- Primary product type
- Vertical SaaS
- Secondary product type
- Workflow Automation Platform
Product
Sign up free to see product details, features and pricing.
Create free accountCommercial
Sign up free to see pricing model, tiers and contract terms.
Create free accountMarket
Upgrade to Intelligence to see market positioning, target buyers and geographic focus.
Upgrade to IntelligenceTraction
Upgrade to Intelligence to see awards, analyst coverage and ratings.
Upgrade to IntelligenceFunding & Team
Upgrade to Intelligence to see funding history, team size and key executives.
Upgrade to IntelligenceTrust & Compliance
Upgrade to Intelligence to see security certifications, compliance and SLA details.
Upgrade to IntelligenceMarket Context
Upgrade to Intelligence to see competitors, market maturity and press coverage.
Upgrade to IntelligenceSimilar companies
Gong.io
Revenue AI OS for sales, revenue ops, and customer success teams to drive growth with call intelligence, forecasting, and AI agents.
Regie.ai
AI-native sales engagement platform that orchestrates AI agents and human reps for personalized B2B prospecting at scale.
Pipedrive.com
AI-powered CRM platform that helps sales teams track pipelines, manage deals, and automate their entire sales process.
Klaviyo.com
AI-first B2C CRM that unifies marketing, service, and analytics with autonomous agents for personalized customer experiences across email, SMS, and WhatsApp.
Salesforce.com
The #1 Agentic AI CRM platform enabling humans and AI agents to automate sales, service, and marketing workflows at scale.