Decagon.ai
AI concierge platform that builds, optimizes, and scales conversational agents across voice, chat, and email for enterprise customer service.
About
Decagon is an AI-native platform enabling enterprises to deploy conversational agents that deliver personalized customer experiences across voice, chat, email, SMS, and other channels. The platform uses natural-language Agent Operating Procedures (AOPs) for rapid iteration, built-in hallucination detection and bad-actor defenses, and zero-day LLM retention policies. It powers 10M+ customer interactions with an 80% deflection rate and serves leading brands including Avis, Chime, Hunter Douglas, and Notion.
Core use cases
- Customer support deflection and agent automation
- Proactive outbound customer engagement
- Cross-channel unified customer experience (voice, chat, email)
- AI type
- AI-native
- Primary product type
- Voice Agent
- Secondary product type
- Chatbot / Conversational AI
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