Gorgias.com
AI-powered conversational platform for ecommerce that automates customer support and drives sales through AI Agent and integrated Helpdesk.
About
Gorgias is an AI-native customer service platform designed for ecommerce brands. It combines an AI Agent trained on brand data with an integrated Helpdesk to automate routine support tickets and personalize customer interactions. The platform serves over 16,400 merchants, helping them achieve ~56% automation rates and 19.2x ROI on AI-driven sales interactions. It is built into Shopify's ecosystem and is an OpenAI partner.
Core use cases
- Automating routine customer support tickets
- Personalizing customer conversations pre-sale and post-sale
- Driving revenue through AI-assisted sales conversations
- AI type
- AI-native
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