LivePerson.com
Enterprise conversational AI platform for orchestrating AI and human agents across customer service channels.
About
LivePerson is the enterprise leader in predictable conversational AI, enabling brands to design, simulate, validate, and continuously improve AI agent and human agent conversations. The platform orchestrates interactions across voice, messaging, and digital channels, allowing customers to bring their own LLM and skip rip-and-replace migrations. LivePerson handles over a billion messages monthly and is trusted by 35% of Forbes' World's Most Valuable Brands, 55% of Global Fortune 500 telcos, and major retailers and financial institutions.
Core use cases
- Customer service automation and agent assist across omnichannel channels
- AI agent validation and training through simulation (Syntrix)
- Conversational analytics and ROI measurement from conversation data
- AI type
- AI-native
- Primary product type
- Chatbot / Conversational AI
- Secondary product type
- Agentic Platform
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