Luminoso.com
AI-powered text analytics platform that transforms customer and employee feedback into actionable business insights.
About
Luminoso is a cloud-based Natural Language Understanding platform born from MIT Media Lab that analyzes conversational feedback data including surveys, support tickets, product reviews, and calls. The AI-native platform uncovers hidden patterns, sentiments, and biases across 14 languages, enabling organizations to make data-driven decisions. Trusted by Fortune 100 companies, Luminoso serves customer experience analysis, employee experience management, product positioning, and market research use cases.
Core use cases
- Customer experience sentiment analysis and feedback understanding
- Employee experience and retention insights
- Product positioning and market research
- AI type
- AI-native
- Primary product type
- Analytics & BI Tool
Product
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