NiCE.com
Enterprise AI-powered customer service platform automating interactions across voice, chat, and digital channels at scale.
About
NiCE delivers an enterprise-scale conversational AI platform that powers 20B+ customer interactions annually. The platform combines AI agents for self-service, proactive engagement, and sales; omnichannel orchestration; workforce enablement copilots; and agentic workflow automation—all unified on a single cloud-native foundation. NiCE is recognized as a Forrester Wave Leader in Conversational AI Platforms for Customer Service and serves leading brands across banking, healthcare, insurance, retail, and government.
Core use cases
- AI-powered self-service automation and customer support
- Omnichannel conversational AI agents and voice IVR
- Workforce assistance copilots for agents and supervisors
- AI type
- AI-native
- Primary product type
- Agentic Platform
- Secondary product type
- Horizontal SaaS Copilot
Product
Sign up free to see product details, features and pricing.
Create free accountCommercial
Sign up free to see pricing model, tiers and contract terms.
Create free accountMarket
Upgrade to Intelligence to see market positioning, target buyers and geographic focus.
Upgrade to IntelligenceTraction
Upgrade to Intelligence to see awards, analyst coverage and ratings.
Upgrade to IntelligenceFunding & Team
Upgrade to Intelligence to see funding history, team size and key executives.
Upgrade to IntelligenceTrust & Compliance
Upgrade to Intelligence to see security certifications, compliance and SLA details.
Upgrade to IntelligenceMarket Context
Upgrade to Intelligence to see competitors, market maturity and press coverage.
Upgrade to IntelligenceSimilar companies
Bland.ai
Enterprise voice AI platform for building and deploying AI phone agents that handle inbound and outbound calls at scale.
PolyAI.ai
Enterprise platform for building, deploying, and managing lifelike voice dialog agents at scale.
Aircall.io
AI-powered platform unifying voice, SMS, and messaging with intelligent agents and real-time coaching for customer communications.
HubSpot.com
AI-powered customer platform that unites marketing, sales, and service with built-in agentic AI agents for growth.
Murf.ai
AI voice generator and text-to-speech API for building voice agents, creating voiceovers, and dubbing video content.