Parloa.com
AI agent management platform for enterprise customer service that automates conversations across channels in multiple languages.
About
Parloa is an AI agent management platform built for enterprise contact centers and customer service. Founded by Malte Kosub and Stefan Ostwald, the platform orchestrates the full AI agent lifecycle to automate high-volume customer conversations across phone, chat, and messenger channels in any language. Parloa serves global brands including Allianz, Booking.com, and IKEA, delivering personalized customer experiences, faster resolutions, and reduced wait times across financial services, healthcare, eCommerce, utilities, and other industries.
Core use cases
- Automating high-volume customer support conversations across phone, chat, and messaging channels
- Call routing and workload reduction for contact center teams
- Handling transaction-specific queries (ID checks, refunds, appointment bookings, password resets)
- AI type
- AI-native
- Primary product type
- Voice Agent
- Secondary product type
- Chatbot / Conversational AI
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