Sierra.ai
Build and deploy AI agents for customer experience across chat, voice, email, and SMS channels.
About
Sierra is an AI-native agentic platform that enables businesses to build, optimize, and scale customer-facing AI agents. The 'Sierra Agent OS' includes Ghostwriter (an agent-building agent), Explorer (performance analysis), Monitors (proactive issue detection), and Experiments (multivariate testing). Agents can be deployed across chat, SMS, WhatsApp, email, voice, and ChatGPT with built-in personalization, customer-data integration, and real-time recommendations. The company uses outcome-based pricing and serves industry leaders across financial services, travel, retail, and SaaS with measurable results including higher conversion rates, improved CSAT, and case-resolution improvements.
Core use cases
- Build and deploy AI agents for customer service and support
- Personalize customer interactions with real-time context and memory
- Optimize agent performance with built-in monitoring and experimentation
- AI type
- AI-native
- Primary product type
- Agentic Platform
- Secondary product type
- Chatbot / Conversational AI
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