Sprinklr.com
AI-native unified customer experience management platform enabling omnichannel support, marketing, social engagement, and customer insights.
About
Sprinklr is an AI-native platform for Unified Customer Experience Management (Unified-CXM) serving enterprise customers across 19 countries. The platform unifies four product suites—Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights—enabling customer-facing teams to engage, listen, and respond across 30+ digital channels. Core capabilities include omnichannel contact center automation, agentic AI workflows, real-time customer feedback analysis, social listening, and conversational analytics, with embedded generative and agentic AI to scale customer experiences at enterprise scale.
Core use cases
- Omnichannel customer support and contact center automation with AI agents and copilots
- Real-time customer feedback and voice-of-customer insights analysis
- Social listening, engagement, and marketing campaign orchestration across digital channels
- AI type
- AI-native
- Primary product type
- Horizontal SaaS Copilot
- Secondary product type
- Agentic Platform
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