Verint.com
AI-powered CX automation platform helping contact centers automate workflows, reduce costs, and elevate customer experience.
About
Verint is a leader in CX automation, offering a cloud-native open platform that combines AI-powered bots, workforce engagement, quality automation, and CX analytics. The platform automates customer service workflows including intelligent virtual assistants (IVA), agent copilots, quality monitoring, and speech analytics. Customers across banking, telco, healthcare, and fintech report measurable outcomes including 85% containment rates, 30-second call reductions, and NPS improvements of 20+ points.
Core use cases
- Intelligent Virtual Assistants (IVA) for customer self-service and containment
- Agent Coaching and Real-Time Assistance via Copilots
- Automated Quality Evaluation and Speech Analytics
- AI type
- AI-native
- Primary product type
- Agentic Platform
- Secondary product type
- Horizontal SaaS Copilot
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